TERMS AND CONDITIONS OF THE TREETRUE.PL ONLINE STORE
§ 1 General provisions:
1. These Regulations define the rules for using the Online Store, in particular the rules for concluding contracts for the sale of goods and products in the Online Store's assortment via the Online Store, the rules for the performance of these contracts and the rules for the complaint procedure, withdrawal from the contract.
2. The online store available on the website at treetrue.pl is run by Małgorzata Pul, running a business under the name DEKORACJE Małgorzata Pul, ul. Brzozówka 23, 16-030 Supraśl, REGON: 366251230, NIP: 5422469880, e-mail: contakt@treetrue.pl
3. Whenever the following terms are used in these Regulations, they should be understood:
a) Seller - Małgorzata Pul, running a business under the name DEKORACJE Małgorzata Pul, ul. Brzozówka 23, 16-030 Supraśl, REGON: 366251230, NIP: 5422469880
b) Online Store - an online store run by Małgorzata Pul, running a business under the name DEKORACJE Małgorzata Pul, ul. Brzozówka 23, 16-030 Supraśl, REGON: 366251230, NIP: 5422469880;
c) Client - a natural person who is 13 years of age, and if this person is under 18, the consent of his legal representative is required, unless he has full legal capacity, as well as a legal person or an organizational unit not having legal personality, the law of which grants legal capacity, using the Online Store, which, on the terms set out in these Regulations, makes a purchase via the Online Store;
d) Consumer - a natural person who performs a legal transaction via the Online Store, not directly related to its business or professional activity. The consumer provisions contained in Art. 3851-3853 of the Civil Code shall apply to a natural person concluding a contract directly related to its business activity, when the content of this contract shows that it does not have a professional nature for it, resulting in particular from the subject of its business activity, made available on the basis of the provisions on the Central Economic Activity Records and Information.
e) Order - Customer's declaration of intent, submitted via the Online Store, specifying: the type and quantity of goods in the Online Store's assortment at the time of ordering, method of payment, method of goods delivery, place of issue of goods and Customer's data, constituting the offer by the Customer concluding a sales contract via the Online Store for goods that are the subject of the order;
f) Cart - an electronic service, which is an interactive form available in the online store that allows you to place an order, in particular by adding, ordering products and defining the terms of the sales contract, including the method of delivery and payment;
g) Product, Goods - a movable item available in the online store that is the subject of a sales contract between the Customer and the seller;
h) Entrepreneur - a customer who is a natural person, legal person or an organizational unit without legal personality, whose legal provisions grant legal capacity, conducting business or professional activity on its own behalf;
i) Sales contract - a contract for the sale of goods concluded or concluded between the Customer and the Seller via the online store;
j) Account - an electronic service, marked with an individual name (login) and password provided by the Customer, a collection of resources in the Seller's ICT system, in which the data provided by the Customer and information about orders placed by him in the online store are collected;
k) Order processing time - the number of working days in which the Seller will complete the order placed by the Customer in the online store and entrust the ordered goods to the carrier to deliver the goods to the place indicated by the Customer in the order;
l) Working days - days of the week from Monday to Friday, excluding public holidays;
m) Parties to the transaction - the Seller and the Customer
4. The customer using the Online Store is obliged to:
a) use the Online Store in a manner consistent with applicable law and the provisions of these Regulations,
b) use the Online Store in accordance with good manners and with respect for the personal rights of other entities,
c) use the Online Store in a way that does not interfere with its functioning,
d) not providing and not forwarding illegal content,
e) to use any content contained in the Online Store only for personal use,
f) not to take actions consisting in sending or posting unsolicited commercial information (SPAM) within the Online Store.
5. Prices in the Online Store are expressed in Polish zlotys, Euro, US Dollars or British Pounds, depending on the country from which the order is placed, and include VAT (gross prices);
6. Prices placed next to the offered goods do not include information on shipping costs;
7. The total price of the goods with detailed information on shipping costs (if any) will be shown in the summary of the content in the order form;
8. The price appearing next to the product at the time of placing the order by the Customer is binding for the parties to the transaction;
9. These Regulations are addressed to both consumers and entrepreneurs using the Online Store.
10. Acceptance of the Regulations is voluntary, but necessary to create an Account and / or for the Customer to place an Order and conclude a Sales Agreement.
11. These Regulations may be changed, however, the changes will not apply to the provisions of the Regulations approved by the Customer for each Order placed.
§ 2 Registration and logging in
1. Shopping via the online store is possible both through an established Customer Account and without registration.
2. Placing an order without the obligation to register on the website requires the Customer to provide the following data: name, surname / name, full address, e-mail address, telephone number, and optionally the tax identification number to receive the invoice.
3. The Customer Account service consists in enabling customers to use the functionality of the Online Store after logging in.
4. Creating an Account and using it is voluntary and free of charge;
5. In order to use the electronic services offered as part of the Account, it is necessary to register to it and then log in;
6. Account registration requires the Customer to remotely complete an electronic form (available in the Online Store) by entering the data required by the Seller, including personal data including:
a) name and surname / name of the Client
b) the customer's address (including the address for shipping the goods;
c) contact telephone number;
d) the Customer's e-mail address;
e) optional tax identification number 7. In the Account registration process, the Customer independently determines and enters an e-mail address and password. Account registration also requires the Customer to accept (by selecting the appropriate check boxes) these Store Regulations and the Privacy Policy and Cookies.
8. A required Clause, necessary to set up an Account, place an Order and conclude a Sales Agreement, is consent to the processing of the Customer's personal data by the Seller in order to register and maintain the Account and to fulfill Orders, as well as consent to the Customer transferring to third parties (e.g. couriers , service providers) of the Customer's personal data in order to fulfill the Orders placed by the Customer. The customer is obliged to provide all the necessary data to register the Account. Providing this data is voluntary, but their absence prevents the provision of Account Services to the Customer.
9. After registering the Account, the Customer may log into the Online Store by providing the e-mail address (e-mail address) and password provided during registration.
10. The customer may terminate the contract for the provision of the Customer Account service at any time, without giving a reason and without incurring costs, in particular by sending the Seller via e-mail to the following address: contakt@treetrue.pl or in writing to the address of the Seller's seat of the removal request Accounts with an indication of the e-mail address currently registered in the Online Store.
11. The Seller may terminate the contract for the provision of the Account service with a 14-day notice period for important reasons, including in particular:
a) the Customer's use of the Online Store in a manner that violates the law or the provisions of these Regulations;
b) the Customer's use of the Online Store in a manner that violates the rights of third parties or good manners;
c) the Customer's use of the Online Store in a way that disrupts its functioning;
d) sending or posting unsolicited commercial information (SPAM) by the Customer as part of the Online Store;
12. The Seller may submit a statement on the termination of the contract for the provision of the Account service by sending the Customer a statement on the termination of the contract for the provision of the Account service via e-mail to the e-mail address currently registered in the Online Store.
13. Termination of the contract for the provision of the Account service by any of the Parties, as well as the termination of the contract for the provision of the Account service with the consent of both Parties will result in blocking and deleting the Account from the Online Store.
14. Termination of the contract for the provision of the Account service by either Party, as well as the termination of the contract for the provision of the Account service with the consent of both Parties, does not affect the rights acquired by the Parties before the termination or termination of the contract (in particular, it does not result in the cancellation of already placed Orders and does not affect on the process of their implementation by the Seller).
15. The Customer may consent to receive the Newsletter provided by the Seller. The Newsletter is sent only to Customers who have ordered the Newsletter by selecting the appropriate box in the registration form or order form and have agreed to receive commercial information to the provided e-mail address (e-mail address) within the meaning of the Act of 18 July 2002 on the provision of electronic services (consolidated text, Journal of Laws of 2013, item 1422).
16. As part of the Newsletter service, via e-mail, to the e-mail address provided by the Customer, personalized and tailored to the Customer's individual needs, information is sent in the form of an electronic letter (e-mail). The newsletter contains, in particular, information about the current offer of the Seller's goods, current promotions. The newsletter is sent free of charge.
17. The Customer may at any time, without giving any reason and at no cost, change the indicated e-mail address (e-mail address) to which the Newsletter is sent or unsubscribe from the Newsletter, in accordance with the instructions provided in the e-mail messages constituting the Newsletter.
§ 3 Cart and placing an order
1. The use of the Cart is free and voluntary, but necessary for the Customer to submit an offer to conclude a Sales Agreement and begins when the Customer adds the first Product to the electronic cart in the Online Store.
2. The use of the Cart is possible together with the use of the Account electronic service or independently of it.
3. The customer can purchase the goods included in the assortment of the Online Store by placing an order. Orders may be placed 24 hours a day, seven days a week via the website of the treetrue.pl Online Store
4. An indispensable element of the ordering procedure is that the Customer reads and accepts these Regulations, which the Customer confirms by checking the appropriate box before finalizing the order. The lack of acceptance by the Customer of these Regulations during the ordering procedure prevents the use of the possibility of purchasing goods via the Online Store.
5. An element of the ordering procedure is that the Customer provides his personal data indicated in the order form marked as obligatory and the Customer expresses, by checking the appropriate box before finalizing the order, consent to the processing of the Customer's personal data provided when placing the order in order to complete the order placed in the Store internet. Providing personal data marked as obligatory is voluntary, but necessary to place an order. Providing personal data not marked as obligatory is voluntary and not necessary to place an order.
6. In order to place an order, complete the order via the website of the Online Store, select the area and method of delivery of the goods, the method of payment, complete the order form, and then approve and send the order.
7. The Electronic Cart Service is a one-off and ends when the Order is placed through it or when the Customer ceases to place the Order earlier, unless the Customer uses the Cart functionality together with the Account service, then the Cart service includes access to the history of purchases.
§ 4 Form and time of order fulfillment
1. Goods ordered in the Online Store are delivered via the services of a courier or postal company.
2. The Online Store specifies the time of sending the order as a deadline, which is given in working days, in accordance with the provisions of the Civil Code. This is the time from the moment the order is accepted for execution to the date it is shipped by the courier company.
3. The Seller informs that if the Buyer chooses the method of payment by the Customer in the form of prepayment (quick transfer, standard transfer and payment by credit card, BLIK), the time of order delivery is counted from the date of crediting the Seller's bank account;
4. If the Customer chooses to pay in the form of a prepayment during the purchase, he undertakes to immediately pay the funds to the Seller's bank account. If no payment is made to the Seller's bank account within 3 business days from the date of placing the order in the Online Store, the order will be canceled. It is assumed that the date of payment is the date of crediting the Seller's bank account;
§ 5 Payment
1. The fee for the order placed can be paid: by making a prepayment: by traditional transfer, payment by quick transfer, by card, BLIK);
§ 6 Delivery and delivery costs
1. Delivery of the order is possible in Poland, all EU countries, Great Britain, Canada and the United States of America;
2. The delivery of the goods is payable. The cost of delivery of goods is given before accepting the order.
3. The Buyer also bears all additional costs related to the shipment of the goods, in particular customs duties and other taxes resulting from shipping the item abroad.
§ 7 Return of goods (withdrawal from the contract)
1. The buyer who is a consumer has the right to withdraw from the sales contract within 14 days without giving any reason and without incurring costs by submitting a relevant written statement. To meet the deadline, it is enough to send a statement before its expiry.
2. The deadline for withdrawing from the contract begins from the date of delivery of the order to the Buyer or personal pickup.
3. The declaration of withdrawal from the contract may be submitted by the Consumer by completing the appropriate Form "Statement of withdrawal", which is an attachment available for download on the Online Store website, and sending the signed Form along with the goods to the address of the Seller's registered office.
4. The return of the goods is free of charge. If the consumer has chosen a delivery method other than the cheapest standard delivery method offered by the Seller, the Seller is not obliged to refund the additional costs incurred by the consumer.
5. The return is allowed only in the case of goods in an unchanged condition, unless the change was necessary within the scope of ordinary management. The return can be made in the original packaging, if the goods were in the packaging. The goods should be properly secured.
6. The Seller, not later than within 14 days from the date of receipt of the Buyer's statement on withdrawal from the contract, will return to the Buyer all payments made by him, including the costs of delivering the goods to the Buyer. The Buyer is obliged to return the item to the Seller immediately, but not later than 14 days from the date on which he withdrew from the contract. To meet the deadline, it is enough to return the items before its expiry.
7. The Seller will refund the payment using the same method of payment as used by the consumer, unless the consumer, at the request of the Seller, expressly agreed to a different method of return, which does not involve any costs for him.
8. The Seller may withhold the reimbursement of payments received from the consumer until the goods are returned or the consumer has provided proof of their return, depending on which event occurs first.
9. The consumer is liable for a decrease in the value of the item as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the item.
10. Pursuant to Art. 38 of the Act of 30 May 2014 on consumer rights (Journal of Laws of 2019, item 134), the right to withdraw from a distance contract is not available to the Consumer in relation to contracts:
a) for the provision of services, if the entrepreneur has fully performed the service with the express consent of the consumer, who has been informed before the commencement of the service that after the entrepreneur has fulfilled the service, he will lose the right to withdraw from the contract;
b) in which the subject of the service is a non-prefabricated item, manufactured according to the consumer's specifications or serving to satisfy his individual needs;
c) in which the subject of the service is an item that deteriorates quickly or has a short shelf-life;
d) in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the packaging has been opened after delivery;
e) in which the subject of the service are items that after delivery, due to their nature, are inseparably connected with other items.
§ 9 Complaints
1. The Seller is obliged to deliver the goods to the Customer without physical and legal defects and is liable to the Customer for defects in the goods on the terms set out in the provisions of the Act of 23 April 1964 Civil Code (consolidated text, Journal of Laws of 2018, item 1025 as amended), in particular in art. 556 and following of the Civil Code.
2. A complaint may be submitted by the Customer in writing to the address of the Seller's seat, by filling in the complaint form available on the website of the online store, with the note "Complaint", and also via e-mail to the following address: contakt@treetrue.pl
3.It is advisable that the complaint should contain in particular: name and surname, correspondence address, e-mail address (e-mail) to which a reply to the complaint is to be sent, if the Customer wishes to receive a reply to the complaint via e-mail , the date of purchase of the goods, the type of the goods complained about, the exact description of the defect and the date of its finding, the customer's request, as well as the customer's preferred method of informing about the method of considering the complaint. Along with the submission of the complaint, the Seller must provide the Seller with a proof of purchase of the goods, e.g. a copy of a receipt or a copy of an invoice, a printout from a payment card or other proof of purchase). The complaint form on the website of the online store is only an example that the customer does not have to use and does not affect the effectiveness of complaints submitted without the recommended description of the complaint.
4. The customer who exercises the rights under the warranty is obliged to deliver the defective goods to the Seller at the expense of the Seller.
5. The Seller will consider and respond to the complaint immediately, not later than within 14 days from the date of submission of the complaint. The Customer will be informed about the method of considering the complaint in accordance with the data provided in the complaint.
6. In the event of any deficiencies in the submitted complaint, the Seller will ask the Customer to supplement them in accordance with the address details provided in the complaint.
§ 10 Personal Data
1. The administrator of personal data contained on the website is: Małgorzata Pul, running a business under the name DEKORACJE Małgorzata Pul, ul. Brzozówka 23, 16-030 Supraśl, REGON: 366251230, NIP: 5422469880, e-mail: contakt@treetrue.pl, tel. +48 (85) 30 70 660
2. In the interests of the security of the entrusted data, internal procedures and recommendations have been developed to prevent disclosure of data to unauthorized persons. We control their performance and constantly check their compliance with the relevant legal acts - Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46 / EC (general regulation on data protection), the act on the protection of personal data, the act on the provision of electronic services, as well as all types of executive acts and Community legislation.
3. Personal data are processed on the basis of the consent expressed by the User and in cases where the law authorizes the Administrator to process personal data on the basis of legal provisions or to implement the contract concluded between the parties.
4. In order to fulfill the order, the Administrator collects only the necessary personal data: Name, Surname, company (optional), address (to ship the order), e-mail address, telephone number (to contact the Ordering Party in the event of deficiencies in the order and confirmation order fulfillment), NIP number (for the purpose of issuing a VAT invoice, provided that the Ordering Party is willing to receive it).
5. The website performs the functions of obtaining information about users and their behavior in the following way:
1. through information entered voluntarily in forms;
2. by collecting "cookies" (see cookie policy);
6. The website collects information voluntarily provided by the User.
7. The data provided in the form are processed for the purpose resulting from the function of a specific form, eg in order to process the information contact.
8. Personal data left on the website will not be sold or made available to third parties, in accordance with the provisions on the protection of personal data.
9. The data contained in the form may be viewed by the natural person who placed it there. This person also has the right to modify and stop processing their data at any time, as well as the right to delete their personal data (which should be done by e-mail contact with the Administrator at: contakt@treetrue.pl
10. We reserve the right to change the privacy policy of the website, which may be affected by the development of internet technology, possible changes to the law in the field of personal data protection and the development of the website. We will inform you about any changes in a visible and understandable way.
11. Links to other websites may appear on the Website. Such websites operate independently of the Website and are in no way supervised by the treetrue.pl website. These websites may have their own privacy policies and regulations that should be read.
12. The User has the right to access and correct their personal data provided as part of the Account service.
13. Each User who has consented to the processing of his personal data may apply directly to the Data Administrator to allow access to his data, correct it, delete it, limit processing or object to the data being processed, as well as take advantage of the possibility of transferring it. data.
14. In order to exercise the rights regarding the processing of personal data, each person whose data is processed as part of the provision of online store services may contact the Data Administrator via e-mail with the Administrator at [1.1. 10] / [1.2.13]
15. The user also has the option to lodge a complaint with the supervisory authority competent for the protection of personal data.
16. For security purposes, if you suspect that the User Account may have been violated, e.g. by unauthorized access to the login and password used to log into the online store, you should immediately contact the Administrator via e-mail at the address contakt@treetrue.pl
17. In case of doubts about any of the provisions of this privacy policy, it is possible to contact the Administrator.
18. The Administrator reserves the right to amend this Policy for legal or organizational reasons, including the development of IT services. Each customer will be informed about the content of the changes to the Policy by posting a message about the change to the Policy at treetrue.pl, containing a list of changes to the Policy and maintaining this information on the website of the Online Store for a period of at least 14 consecutive calendar days;
§ 11 Cookies
1. The website uses small files called cookies. They are saved by the Seller on the end device of the person visiting the Website, if the web browser allows it. A cookie file usually contains the name of the domain it comes from, its "expiry time" and an individual, randomly selected number identifying this file.
2. Cookies are used for the following purposes:
a) adjusting the content of the Website to the User's preferences;
b) optimizing the use of the Website, in particular by recognizing the User's end device,
c) creating statistics,
d) maintaining the User's session,
e) providing the User with advertising content.
3. Cookies are used on the Website only with the consent of the User. Consent is expressed by expressing consent in the information field on the Website or by appropriate software settings by the User, in particular the web browser installed on the telecommunications device used by the User to view the content of the Website.
4. The collected data is used to monitor and check how Users use the Website in order to be able to improve the functioning of the Website, ensuring the most effective and problem-free navigation.
5. Cookies may contain personal data enabling the identification of Users, then the entire provisions concerning personal data and their processing shall apply to them.
6. In some cases, beyond the control of the website owner, the software installed by the User on the end device used for browsing websites (eg a web browser) introduces the default storage of Cookies on the User's end device. Users can change their cookie settings at any time. These settings can be changed, inter alia, in such a way as to block the automatic settings of Cookies or to inform about their every posting on the User's end device. Detailed information in this regard is available in the settings and instructions for the software (web browser).
7. The user may at any time disable or restore the option of collecting cookies by changing the settings in the web browser.
8. Changing the settings constitutes an objection that may cause difficulties in using the Website in the future. Disabling the option of accepting Cookies completely will not mean that you will not be able to view the content posted on the Website, except for those to which logging in is required.
9. The stored data contained in the User's end device do not cause any configuration changes in the User's end device or the software installed on this device.
§ 12 Final provisions
1. Agreements concluded via the Online Store are concluded in Polish.
2. Information and price lists posted on the website of the Online Store, relating to the goods presented in the Online Store, do not constitute an offer within the meaning of the provisions of the Act of 23 April 1964 Civil Code (consolidated text, Journal of Laws of 2018, item 1025) as amended)
3. In matters not covered by these Regulations, generally applicable provisions of Polish law shall apply, in particular: the Civil Code; the Act on the provision of electronic services of July 18, 2002; for Sales Agreements concluded until December 24, 2014 with Customers who are consumers - the provisions of the Act on the protection of certain consumer rights and liability for damage caused by a dangerous product of March 2, 2000 (Journal of Laws of 2000 No. 22, item 271 with as amended) and the Act on special conditions of consumer sales and amending the Civil Code of July 27, 2002 (Journal of Laws of 2002, No. 141, item 1176, as amended); for Sales Agreements concluded from December 25, 2014 with Customers who are consumers - the provisions of the Act on consumer rights of May 30, 2014; and other relevant provisions of generally applicable law.
4. Buyers can also use the EU's online dispute resolution platform. The platform for online dispute resolution between customers and entrepreneurs at the EU level is available at http://ec.europa.eu/consumers/odr/.