Return of goods (withdrawal from the contract)

1. The buyer who is a consumer has the right to withdraw from the sales contract within 14 days without giving any reason and without incurring costs by submitting a relevant written statement. To meet the deadline, it is enough to send a statement before its expiry.

2. The deadline for withdrawing from the contract begins from the date of delivery of the order to the Buyer or personal pickup.

3. The declaration of withdrawal from the contract may be submitted by the Consumer by completing the appropriate Form "Statement of withdrawal", which is an attachment available for download on the Online Store website, and sending the signed Form along with the goods to the address of the Seller's registered office.

4. The return of the goods is free of charge. If the consumer has chosen a delivery method other than the cheapest standard delivery method offered by the Seller, the Seller is not obliged to refund the additional costs incurred by the consumer.

5. The return is allowed only in the case of goods in an unchanged condition, unless the change was necessary within the scope of ordinary management. The return can be made in the original packaging, if the goods were in the packaging. The goods should be properly secured.

6. The Seller, not later than within 14 days from the date of receipt of the Buyer's statement on withdrawal from the contract, will return to the Buyer all payments made by him, including the costs of delivering the goods to the Buyer. The Buyer is obliged to return the item to the Seller immediately, but not later than 14 days from the date on which he withdrew from the contract. To meet the deadline, it is enough to return the items before its expiry.

7. The Seller will refund the payment using the same method of payment as used by the consumer, unless the consumer, at the request of the Seller, expressly agreed to a different method of return, which does not involve any costs for him.

8. The Seller may withhold the reimbursement of payments received from the consumer until the goods are returned or the consumer has provided proof of their return, depending on which event occurs first.

9. The consumer is liable for a decrease in the value of the item as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the item.

10. Pursuant to Art. 38 of the Act of 30 May 2014 on consumer rights (Journal of Laws of 2019, item 134), the right to withdraw from a distance contract is not available to the Consumer in relation to contracts:

a) for the provision of services, if the entrepreneur has fully performed the service with the express consent of the consumer, who has been informed before the commencement of the service that after the entrepreneur has fulfilled the service, he will lose the right to withdraw from the contract;

b) in which the subject of the service is a non-prefabricated item, manufactured according to the consumer's specifications or serving to satisfy his individual needs;

c) in which the subject of the service is an item that deteriorates quickly or has a short shelf-life;

d) in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the packaging has been opened after delivery;

e) in which the subject of the service are items that after delivery, due to their nature, are inseparably connected with other items. Complaints

1. The Seller is obliged to deliver the goods to the Customer without physical and legal defects and is liable to the Customer for defects in the goods on the terms set out in the provisions of the Act of 23 April 1964 Civil Code (consolidated text, Journal of Laws of 2018, item 1025 as amended), in particular in art. 556 and following of the Civil Code.

2. A complaint may be submitted by the Customer in writing to the address of the Seller's seat, by filling in the complaint form available on the website of the online store, with the note "Complaint", and also via e-mail to the following address:

3.It is advisable that the complaint should contain in particular: name and surname, correspondence address, e-mail address (e-mail) to which a reply to the complaint is to be sent, if the Customer wishes to receive a reply to the complaint via e-mail , the date of purchase of the goods, the type of the goods complained about, the exact description of the defect and the date of its finding, the customer's request, as well as the customer's preferred method of informing about the method of considering the complaint. Along with the submission of the complaint, the Seller must provide the Seller with a proof of purchase of the goods, e.g. a copy of a receipt or a copy of an invoice, a printout from a payment card or other proof of purchase). The complaint form on the website of the online store is only an example that the customer does not have to use and does not affect the effectiveness of complaints submitted without the recommended description of the complaint.

4. The customer who exercises the rights under the warranty is obliged to deliver the defective goods to the Seller at the expense of the Seller.

5. The Seller will consider and respond to the complaint immediately, not later than within 14 days from the date of submission of the complaint. The Customer will be informed about the method of considering the complaint in accordance with the data provided in the complaint.

6. In the event of any deficiencies in the submitted complaint, the Seller will ask the Customer to supplement them in accordance with the address details provided in the complaint.